Sky DevOps Limited
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our ICT services, website development, networking, technical support, business systems, pricing, support requests and how to work with us.
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General Questions
What is Sky DevOps Limited?
Sky DevOps Limited is a Papua New Guinea ICT and digital solutions company providing practical technology services to individuals, businesses, schools, organizations and government clients.
Where is Sky DevOps Limited located?
Sky DevOps Limited is based in Port Moresby, Papua New Guinea.
Who can use Sky DevOps services?
Our services are suitable for individuals, home users, SMEs, companies, schools, colleges, training institutions, NGOs, churches, government organizations and other organizations that need technology support or digital solutions.
What ICT services do you provide?
We provide computer hardware and software support, networking, Windows and server administration, websites, custom software, mobile applications, cloud services, cybersecurity, databases, AI integration, creative digital services and business management systems.
Do you only work with large companies?
No. We support customers of different sizes, from individual home users and small businesses to schools, organizations and larger companies.
Do you provide services outside Port Moresby?
Availability depends on the service, location and whether the work can be delivered remotely. Contact us with your location and requirements so we can advise what support may be practical.
Computer Support
Can you repair laptops and desktop computers?
Yes. We provide hardware diagnostics, selected repairs, preventive maintenance and upgrade support for laptops and desktop computers.
Can you upgrade my computer?
Yes. Depending on the device and compatibility, upgrades may include RAM, SSDs, storage, graphics components and other suitable hardware.
Do you remove viruses and malware?
Yes. Software support can include virus, malware and spyware removal, system cleanup and basic security checks.
Can you reinstall Windows or another operating system?
Yes. Operating-system installation, updates, driver setup and software configuration are available as part of our computer software support.
Can you recover lost files?
Data-recovery assistance may be available depending on the storage device and the cause of the loss. Recovery cannot be guaranteed, so the device should be assessed before options are recommended.
Do you support printers and peripherals?
Yes. We provide printer and peripheral setup, troubleshooting and selected repair support depending on the equipment and issue.
Can you help with a slow computer?
Yes. We can diagnose performance problems such as software errors, low storage, malware, overheating and hardware limitations, then recommend practical options.
Networking & Infrastructure
Can you set up a network for my office or business?
Yes. We provide LAN, Wi-Fi and office-network planning, installation and configuration.
Do you install routers, switches and access points?
Yes. Router, network-switch and wireless access-point installation and configuration are part of our networking services.
Do you install Cat5e or Cat6 network cables?
Yes. Cabling services may include Cat5e/Cat6 installation, RJ45 termination and cable testing.
Can you improve poor Wi-Fi coverage?
Yes. We can assess coverage, access-point placement, interference and network configuration to help improve connectivity.
Can you configure VLANs, DHCP and DNS?
Yes. Advanced network work may include VLANs, DHCP, DNS, IP addressing and network segmentation.
Do you configure firewalls?
Yes. Firewall and network-security configuration can be provided based on the customer’s equipment and environment.
Do you provide Windows and server administration?
Yes. Services may include Windows administration, user accounts, Active Directory, Group Policy, Windows Server installation, updates, backups, permissions, security configuration and troubleshooting.
Can you maintain an existing company network?
Yes. Network monitoring, troubleshooting, maintenance, upgrades and expansion support can be arranged.
Website & Digital Services
Do you build websites?
Yes. We design and develop websites for businesses, companies, schools, NGOs, churches, organizations and individuals.
What types of websites can you build?
We can build business, company, school, portfolio, personal, NGO, e-commerce and database-driven websites, as well as customer portals, student portals, booking systems and online-registration solutions.
Will my website work on mobile phones?
Yes. Websites are designed to be responsive so they adapt to desktops, tablets and mobile devices.
Can you redesign an existing website?
Yes. Website modernization, redesign, bug fixing, repair and performance improvement services are available.
Do you provide domain and hosting support?
Yes. Support may include domain-registration assistance, hosting setup, SSL certificates, DNS configuration, deployment and business email setup.
Can you maintain my website after launch?
Yes. Ongoing maintenance, content updates, backups, security monitoring and content-management assistance can be arranged.
Do you build online stores?
Yes. E-commerce projects can include product catalogues, shopping carts, payment integration and order-management functions based on project requirements.
Do you provide creative media services?
Yes. Services include graphic design, company profiles, flyers, branding, photography, video editing, social-media content and selected motion graphics.
Software, Cloud & Cybersecurity
Can Sky DevOps build custom software or mobile apps?
Yes. We develop custom software, database-driven applications, portals, workflow solutions and mobile applications based on customer requirements.
How do you determine what software a business needs?
We begin by understanding the organization’s processes, problems, current systems and desired outcomes. We then recommend a solution that fits the practical requirements.
Do you provide AI solutions?
Yes. We can assist with practical AI integration and automation where it provides a clear business benefit.
What can AI be used for in a business?
Possible uses include repetitive-task automation, workflow support, productivity improvements, customer-support assistance and selected data-driven processes. The appropriate use depends on the organization and its information.
Do I need to replace all existing systems to use AI?
Not necessarily. AI tools can often be introduced gradually and integrated into suitable existing workflows.
Do you provide cloud services and backups?
Yes. We can assist with cloud consultation, deployment, migration, management, optimization, backup and storage planning based on customer needs.
Can you move our systems to the cloud?
Potentially. Suitability depends on the system, business requirements, internet connectivity, security needs and budget.
Do you provide cybersecurity services?
Yes. Services may include security assessments, secure configuration, access control, data protection, network security, backups and monitoring. These controls reduce risk, but no system can be guaranteed completely immune from cyber threats.
Do you design and manage databases?
Yes. We provide database design, optimization, management, backup and recovery planning, and can review existing database structures and performance.
Business Management Systems
What is a business management system?
It brings different areas of an organization into one connected platform so information, workflows and business processes can be managed more efficiently.
What business areas can the system manage?
Depending on requirements, it can support accounting, sales, purchasing, inventory, human resources, payroll, assets, projects, customer management, reports, workflows, education and manufacturing.
Is the system suitable for SMEs?
Yes. It can be configured for SMEs and growing businesses according to their operational requirements.
Can schools or training institutions use it?
Yes. Education solutions may include admissions, student records, courses, timetables, attendance, assessments, fees and online-learning functions where required.
Can it support manufacturing?
Yes. Manufacturing functions may include bills of materials, production planning, work orders, stock management, quality checks and production tracking.
Do you only sell the software?
No. We provide an implementation process covering business analysis, system configuration, data migration, users and permissions, staff training, testing, deployment, backup, maintenance and ongoing support.
Can the system be customized?
Yes. It can be configured around appropriate business processes, roles and requirements.
Will you train our staff and migrate existing data?
Staff training can form part of the implementation. Data migration may also be provided where technically practical, depending on the quality, format and structure of existing information.
Do you provide support after implementation?
Yes. Ongoing technical support, maintenance, backups and system assistance can be arranged.
Support Tickets & Customer Support
How do I request technical support?
You can contact Sky DevOps through the website support options or submit a request through the customer-facing support portal where access is available.
What is a support ticket?
A support ticket is a recorded request for technical help. It allows the issue to be tracked, assigned, discussed and updated until it is resolved and closed.
Who can submit a support ticket?
Support tickets may be used by individuals, businesses, companies, schools and organizations depending on the support arrangement.
What information should I include in a ticket?
Include your name, organization if applicable, contact details, service type, a clear problem description, when it started, error messages, useful screenshots and whether one or several users are affected.
Can I view or reply to my support request?
Where customer portal access is enabled, customers may be able to view updates and provide more information. Other available support channels may also be used for communication.
What happens after I submit a ticket?
The usual process is: ticket submitted, reviewed, assigned, investigated, discussed with the customer, resolved and then closed.
What if my issue is urgent?
Clearly explain the urgency and business impact in the request. Specific response times apply only where a support agreement or service level has been established.
Is the customer support portal the same as the internal system?
No. Customers use the customer-facing support portal or website support options, while Sky DevOps staff manage requests through an internal business system.
Pricing & Quotations
How much do your services cost?
Pricing depends on the service, complexity, equipment, time, location and project requirements. Request a quotation for pricing based on your needs.
Do you provide quotations?
Customers can contact Sky DevOps Limited to discuss requirements and request a quotation. Any assessment or consultation terms will be explained where applicable.
Why are prices not listed for every service?
Technology projects vary significantly, so accurate pricing is normally based on the customer’s specific requirements.
Can you work within a budget?
We aim to recommend practical solutions that consider the customer’s requirements and available budget where possible.
How do I request a quote?
Use the website Request a Quote page or contact Sky DevOps Limited directly with a description of the required service.
On-Site & Remote Support
Do you provide remote technical support?
Yes. Many software, system and configuration issues may be diagnosed or resolved remotely where suitable.
Do you provide on-site support?
Yes, where arranged and practical based on location, service type and availability.
How do I know whether I need remote or on-site support?
We can first review the issue and recommend the most appropriate support method.
Is remote support secure?
Remote access should only use approved methods and should be performed with the customer’s authorization. Access should be limited to what is required for the support task.
What happens after I contact Sky DevOps about a project?
A typical process includes initial discussion, requirements gathering, solution recommendation, quotation, approval, implementation, testing, delivery and support where required.
How long does a project take?
Duration depends on scope, complexity, customer requirements and resource availability. The expected schedule can be discussed after the requirements are understood.
Will I be involved during the project?
Yes. Customer feedback is important during requirements gathering, review, testing and final delivery.
Payments, Arrangements & Privacy
What payment methods do you accept?
Contact Sky DevOps Limited for current payment instructions and approved payment methods. Banking details are not published on this FAQ page.
Do I need to pay before work begins?
Payment terms vary depending on the service or project and will be stated in the quotation or agreement.
Is a deposit required?
Some projects may require an initial payment or deposit before work begins. Exact terms will be stated in the quotation or agreement.
How is my information used?
Customer information is used to respond to inquiries, provide services, manage support requests and maintain appropriate business records.
Should I send passwords through a support ticket?
No. Do not send passwords, banking information or other highly sensitive credentials through normal support messages. If secure access is required, an appropriate method should be arranged.
Can I upload screenshots or files?
Where supported, relevant screenshots and files can help explain an issue. Avoid uploading unnecessary sensitive information.
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